The real challenge
LolaLiza’s audience is loyal and vocal—but maintaining that level of engagement takes more than just content. The brand needed:
consistent community management
real-time customer dialogue
structured insights that could feed back into product and marketing.
Our strategic take
We became the bridge between brand and customer. Not just responding to messages—but spotting patterns, tracking sentiment, and using social as a real-time intelligence tool.
What we made
A tailored tone-of-voice playbook for our team
End-to-end community management: comments, DMs, mentions
Weekly trend reports from live feedback
Constant collaboration with the LolaLiza marketing team through meetings and messaging channels
Why it matters
Today’s best brands aren’t just broadcast channels. They’re responsive, listening organisms. LolaLiza proves thattalking back is the new marketing.
Bonus: real-time insights around stock, sizing, and sentiment that informed broader business decisions.
+39% engagement +80% faster community
+ Steady traffic uplift via comment-driven CTA links
